Refund Policy

At Nuska LLC, every piece is created with care — from our handmade rugs to our small-batch clothing and accessories. We want you to be happy with your purchase and will always do our best to assist if something doesn’t arrive as expected.

Below are the details of our refund and exchange policies depending on the type of product you purchased.

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Rugs & Home Goods

Each rug is handcrafted and carefully packaged for safe delivery. Once your order leaves our studio, Nuska LLC is not responsible for any loss or damage that occurs during shipping.

If your item arrives damaged, please contact us within 7 days of delivery and include:
   •    Your order number
   •    Photos of the item and packaging
   •    A brief description of the issue

We’ll guide you through filing a damage claim with the shipping carrier (UPS, USPS, or FedEx) and provide any documentation needed to support your claim.
Because each rug is handmade and one-of-a-kind, we cannot offer refunds or replacements for items damaged in transit.

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Clothing & Accessories

We gladly accept returns and exchanges on full-priced clothing and accessories within 7 days of delivery, provided that items are:
   •    Unworn, unwashed, and with all original tags attached
   •    Returned in their original condition and packaging

Please note:
   •    Sale items, discounted pieces, and preorders are final sale and cannot be returned or exchanged.
   •    Shipping fees are non-refundable.

To request a return or exchange, email [insert your business email] with your order number and reason for return.
Once your request is approved, you’ll receive instructions for sending your item back. Return shipping is at the customer’s expense, and we recommend using a trackable method.

Refunds are issued to the original payment method within 5–10 business days of receiving and inspecting the item. Exchanges will be shipped once the returned item is approved.

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Lost or Stolen Packages

Once a package is marked “Delivered” by the carrier, Nuska LLC is not responsible for lost or stolen packages.
If this occurs, please contact the carrier directly to open a claim. We’ll happily assist by providing shipment details if needed.

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Need Help?

If you have any questions about your order or our return policy, please reach out:
📧 [insert your business email]
📍 Nuska LLC — Palmer, Alaska, USA

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Effective Date: October 8, 2025

Last Updated: October 8, 2025